Wide range of styles and colors + FREE DELIVERY FOR ORDERS OVER 25 €   Details Here

        FAQs

  • Q: Why to shop eyewear online?

Shopping eyewear online is both safe and extremely convenient. But most importantly, buying  sunglasses on optohero is up to 60% cheaper compared to offline retail prices.

Moreover, there is no brick-and-mortar store that can match our wide selection. Optohero sells hundreds of products with so many colors and style selection which are being updated very often, so you never miss the latest trends.

  • Q: How can I pay?
  1. Credit card / debit card
  2. PayPal
  3. Cash on Delivery

Online payments with optohero are lightning fast and absolutely safe. All transactions are processed through an encrypted payment gateway and we use industry-leading security and fraud prevention systems.

Once your order is complete, you will receive a confirmation e-mail and a receipt for the transaction.

 

  • Q: What is the time of delivery?

optohero stores all the most popular items directly in its transshipment center to make sure they are always shipped within 24 hours at the latest.

  • Q: Which shipping service do you use?

Your item will be delivered directly to your hands by GLS or UPS, our reliable international delivery partners.

Not sure whether you will be available at the provided address during the day of delivery? No problem. In case of complications, the courier will give you a call and make sure the item gets to you safely.

 

  • Q: Why won't my order go through?

Sometimes our system tells us exactly why an order doesn't go through, and sometimes it just tells us that the card was declined. There are a few different reasons why a credit card may be declined, including insufficient funds, incorrect expiration date, incorrect security code, and incorrect billing address.

 

  • Q: I need a different size of a particular style. Can you customize it for me?

We are not the manufacturers of the sunglasses, and unfortunately we are unable to customize the frames in any way.

  • Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color?

All available colors are listed in the dropdown menu. If a certain color does not appear in the dropdown menu, it is out of stock and unavailable for order.

 

  • Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I entered to the cart.

The system will only allow the amount we have in stock to be added to the cart. This way, you will not pay for items we are unable to ship to you.

  • Q: Do you offer a warranty on your sunglasses?

We do not offer a warranty on our sunglasses. However, if you are not satisfied with the item(s) you purchased from us, or if you received a defective pair, you can make a return or exchange up to 14 days of your original receipt (as long as the item(s) do not show any signs of use) for a full refund.

 

  • Q: Do the sunglasses come with cases?

No, our sunglasses do not come with cases, unless specifically stated in the description. However, we do sell cases separately


  • Q: How do I know the glasses will suit me?

Knowing just a couple of basic rules makes choosing the right pair both exciting and effortless.

Optohero offers various search filters to narrow down the selection, but the most important factor to consider is the shape of your face:

Round faces are usually as wide as they are tall with a rounded jaw line and rounded cheekbones. Cheeks are full and broader than the forehead. We recommend rectangular frames, ideally with strong lines, to visually soften your cheekbones. Half-rim frames are a great choice to visually lengthen your face.

Squared faces have cheekbones, forehead and jawline of the same width. You should try round frames, oval frames or cat-eye frames that will soften the jaw. If you're looking for a rectangular frame then make sure it has rounded edges.

If your face is longer than it is wide (you have long forehead, high cheekbones and rounded jaw line), you should try frames with with a maximum lens coverage. Oversize frames are a great choice for you. This will give the illusion of extra face width and will help to break up the length of the face.

Heart shaped faces, also known as triangular shaped faces, are characterized by a wide forehead and small chin. Your choice should be squared frames or rectangular frames to balance your facial features. Round and oval frames also suit this type of face.

Oval faces have cheekbones a bit broader than the forehead and chin, resembling the shape of an egg. Oval faces are considered to be the perfect shape and should be able to carry most frame styles. You are free to experiment with different shapes. Important factor is the size.

Do not forget that in case you have a technical question or need styling advice, we are here for you at info@optohero.sk

 

  • Q: Is it possible to return the glasses I received?

Yes, absolutely. Thanks to our 14-day return policy, you shop without risk.

In case the product you ordered does not meet your expectations or does not fit your face, you can send it back to us within 14 days after receiving it.

If you wish to exchange your product for another one let us know. 

For more informations about returns and exchanges click here.


  • Q: I received a faulty or damaged item.

We are very sorry if that ever happens to you.

We do our best to prevent such a situation. All products are carefully inspected before they are shipped to our customers. Unfortunately, optohero does not have control over what happens during shipping.

Please, take a picture of the damaged item and send it to us at info@optohero.sk within 14 days upon receiving a package. We will immediately send a replacement pair to you.

In the meantime, carefully wrap the item, ideally in the same packaging you have received it in, and send it back to us.